Previous incidents

Accurat Customer Platform recovered.

Accurat Website recovered.

Earlier today, our platform experienced an unplanned outage that prevented users from logging in and accessing our services.

The root cause was an internal database failure triggered by a scheduled data processing operation. Our engineering team identified the cause, applied a fix, and restored full service.

No user data was lost or compromised as a result of this incident.

We apologize for the disruption this caused and are taking steps to prevent recurrence.